Stitch is a payments infrastructure company on a mission to make it easier for enterprise businesses to connect to the financial system and build better experiences for their customers.
We are expanding the team to enable Stitch to broaden our product offering and extend our geographical footprint.
The role is responsible for designing solutions which solve our customers' payment problems utilising Stitch’s products. This role is heavily client-facing, focusing on assisting the sales team in landing deals by being the technical advocate and architect for clients.
Key Responsibilities
- Build and maintain a deep understanding of all of Stitch's products.
- Design bespoke solutions for key customers using Stitch products.
- Build a deep understanding of our client's payments environment and processes and bring this knowledge to internal product and Engineering teams.
- Host solutions workshops to advise customers on best practices during the sales or integration process.
- Work with our product & engineering teams to translate client feedback into meaningful product insights.
Requirements
- Experience as a Product Manager working closely with Software Engineers and technical teams.
- Customer-facing experience in a sales or consulting capacity.
- Ability to fluently interact with both business and technical client stakeholders.
- Ability to quickly understand new technologies and complex concepts.
- Experience at a financial technology or B2B SaaS startup.
- Thorough understanding of technical concepts, including integration patterns and error handling.
We recognise and value the importance of enabling remote work and maintaining a globally distributed workforce. We cater to equitable employee experiences for both in-office and remote team members. We remain conscientious about ensuring a level playing field, especially around team events, business meeting practices, and office-driven benefits. While we facilitate remote work, we also see the value in bringing the full team together in person from time to time.
We believe in the power of ownership. That's why every team member becomes a part-owner of Stitch. Our employee stock ownership plan ensures that when the company thrives, you do too.
Taking time off from work is critical to ensure that you can take necessary breaks and have time for important life events outside of work. It also helps you manage your energy better. In line with this, we provide a generous annual leave policy, along with supportive family responsibility, parental, study, and long-tenure sabbatical leave options, designed to accommodate the diverse needs of our team.
We are committed to the professional growth of our team. Each year, we allocate $3,000 per team member for learning and development, supporting a culture of continuous improvement and skill enhancement.
Recognising the importance of health and well-being, we contribute to health insurance for all team members and provide group health insurance schemes in certain jurisdictions.
To ensure our team has the tools they need, new members receive a brand-new Mac laptop along with the necessary peripheral equipment upon joining Stitch.
Employee Assistance Programmes
We care about the well-being of our team. Our Employee Assistance Programmes provide you with the necessary resources and support to not only excel in your job but also to thrive in your personal life. Whether it's counselling, advice, or support services, we're here to help every step of the way.
Other notable benefits and perks
Celebrations for important life and work milestones
Daily team lunches in the Cape Town office
Annual work retreats
New starter dinners
Frequent team and company events
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